Refund Policy

7-Day Money Back Guarantee

We Want You to Love Your Invite

At OccasionPack, we want every invite video to be ready for your celebration. If something is wrong with a video you purchased, contact us and we will work with you to fix it.

Our 7-day refund policy protects you when there is an issue with the quality or delivery of your invite video. We evaluate each request individually.

7-Day Money Back Guarantee

You may request a full refund within seven calendar days of the original purchase completion date if there is a quality or delivery issue with your invite video. We review requests case by case.

Refund Eligibility

Our Commitment to You

Your satisfaction comes first. Please contact support at support@occasionpack.com first so we can try to resolve the issue before a refund is needed.

Let’s Fix It First

Most issues can be solved quickly. Our team can:

• regenerate your invite video if the previous attempt failed
• correct names, dates or other event text details shown incorrectly because of an error on our side
• refresh the order download link

Typically Eligible for Refund

• Quality issues with the generated video, such as distorted faces, broken frames or unusable output
• Technical delivery problems, such as a video that was not delivered, will not play or cannot be downloaded
• A video that does not match the selected occasion, theme or template
• Event details shown incorrectly compared with what you entered
• A failed generation we could not fix by regenerating
• WONDER package extras, such as the event cover image or colouring book, missing or unusable

Generally Not Eligible

• Your event being cancelled or rescheduled
• You dislike the AI-generated artistic interpretation
• Change of mind or accidental purchases after generation has started
• Wrong occasion, template or package selection
• Spelling or detail errors in information you entered
• Results limited by the quality of the photos you uploaded
• Minor differences between your photos and the generated likeness
• Compression or playback issues caused by third party messaging apps, social media or devices
• Requests refused, orders cancelled or content removed because they breach our Content Policy or Terms of Service

Note: OccasionPack provides digital invite videos only. We cannot be held responsible for how third-party apps, platforms or devices display, compress or play your video. We cannot be held responsible for internet service provider issues, or intermittent internet signal drops during the use of our service.

To apply for a refund, you must:

• Submit your refund request within 7 calendar days of purchase completion
• Provide your order number or the transaction ID from your payment receipt, and the email address used for the purchase
• Submit your request by email to support@occasionpack.com

Refund Timeline

• Requests processed within 3–5 business days
• Refunds issued by Stripe Technologies Europe Ltd, our merchant of record, to the original payment method, including Apple Pay and Google Pay
• Refunds may take 5–10 business days to appear, depending on your bank or card issuer

Your Statutory Rights

Our 7-day guarantee is in addition to your rights under consumer law. Nothing in this policy limits rights that cannot legally be excluded.

EU and UK: Right of Withdrawal

You may withdraw from a purchase within 14 days without giving a reason, as long as generation of your video has not started. You will receive a full refund.

When you ask us to start generating your video straight away, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once generation has started. We ask for this consent at checkout.

EU and UK: Faulty Digital Content

If your invite video is faulty or does not match what was agreed (in the UK, as provided by the Consumer Rights Act 2015), you are entitled to have it fixed. If we cannot fix it within a reasonable time, you are entitled to a partial or full refund. This right is not limited to 7 days.

Australia

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to a refund.

To exercise any of these rights, contact support@occasionpack.com. We handle your request and arrange any refund with the merchant of record.

How to Request a Refund

Contact customer support:

Email: support@occasionpack.com

Please include: order number or transaction ID, purchase email and the reason for your request.

A screenshot or short description of the problem helps us resolve it faster.

Terms and Conditions

This Refund Policy forms part of the agreement between you and OccasionPack and governs refunds for digital products. All purchases are made through Stripe Technologies Europe Ltd, which acts as merchant of record. OccasionPack decides on refund requests; Stripe pays approved refunds.

Refund Period

The seven-day period starts on the transaction date recorded in the payment system. Requests made after this period may be declined, except where consumer law gives you a longer right.

Method of Refund

Approved refunds are paid by Stripe Technologies Europe Ltd, as merchant of record, to the original payment method. We are not responsible for delays caused by financial institutions.

Currency and Fees

Refunds are made in the currency of the original transaction and include any VAT or sales tax charged on the refunded amount. Currency conversion fees or bank charges applied by your bank remain your responsibility.

Digital Products

You keep access to your invite video until the refund is processed. Once the refund is issued, your licence to use the video ends and you must stop using and sharing it.

Abuse Prevention

We may refuse requests that appear to abuse this policy, including repeated purchase-and-refund cycles or requests after the video has already been sent to guests.

Modification of Policy

We may update this policy from time to time. The version in force on the date of your purchase applies to that purchase. The current version and its date are always available at occasionpack.com.

Governing Law

This policy is governed by the laws of the Republic of Estonia, without depriving consumers of mandatory protections under the laws of their country of residence.

Questions About Refunds?

Our support team is happy to answer any questions about this policy.

Email: support@occasionpack.com

OccasionPack (occasionpack.com) is a brand of:

Triangel Systems OÜ
Registry code: 17566651
Harju maakond
Estonia

Support: support@occasionpack.com · occasionpack.com